Privacy Policy

NO LOGO PRIVACY POLICY

No Logo Media Limited 

Effective: 11th May 2026 

Contact: support@nologo.ai

No Logo is operated by No Logo Media Limited, a company registered in Scotland. We are the data controller for all personal data collected through the platform.

Please read this alongside our Member Guidelines and Terms & Conditions. If you have any questions, contact us at support@nologo.ai.

1. What data we collect

We collect personal data from you at different points during your use of No Logo. This includes:

Contact information: your name, email address, and phone number when you register.

Professional information: your social media handles, platform connections, follower counts, engagement rates, audience demographics, niche, rate expectations, and any other information you provide to build your creator profile.

Conversation data: the content of your conversations with Lola, whether by text or voice. Where voice calls are available, we record and transcribe those calls. This includes any personal information you choose to share during those conversations.

Email communications: where you communicate with brands or contacts through No Logo, we may process the content of those emails in order to deliver the service. Please be aware that members of the No Logo team may access email communications for the purposes set out in the internal data access section below.

Uploaded files: any documents, media, or other files you upload to the platform, including CVs, media kits, or campaign materials.

Payment information: billing details collected when you start a paid subscription. Payment data is processed by our payment provider and we do not store full card details.

Usage data: information about how you use the platform, including login activity, features used, and interactions with Lola.

Cookies and device data: IP address, device type, browser type, and cookie data. See our Cookie Policy for more detail.

Public profile data: we may collect publicly available professional information about you from social media platforms and professional networking sites to help build and verify your creator profile.

2. How we use your data

We use your personal data only for the purposes set out below and only to the extent necessary for each purpose.

To deliver the service: to set up and manage your account, connect your social platforms, power Lola's matching and suggestions, and facilitate introductions to brands.

To improve the service: We monitor platform performance and review how creators interact with Lola and the platform to maintain and improve service quality. 

We do not train AI models on your conversations. We select AI providers based on their data protection commitments and we seek to use them under terms that prohibit training on customer data. Our current AI providers include Anthropic, OpenAI, and OpenRouter, though we may work with additional providers from time to time. We encourage you to review the privacy policies of any AI providers listed in this policy directly if you want to understand how they handle data. We will never use your voice recordings to create biometric voiceprints.

To communicate with you: to send you service updates, platform notifications, and where you have opted in, marketing communications about new features and opportunities. You can opt out of marketing at any time.

To process payments: to manage your subscription, process payments, and handle billing queries.

To keep the platform safe: to detect and address fraud, abuse, and misuse of the platform.

To comply with our legal obligations: where we are required to use or retain your data by law.

3. Legal bases for processing

We process your personal data under the following legal bases under UK GDPR:

Contract performance (Article 6(1)(b)): processing necessary to deliver the service to you, including account management, matching, and introductions.

Legitimate interests (Article 6(1)(f)): we have a legitimate interest in improving the platform, keeping it secure, understanding how it is used, and growing our business. This includes using anonymised and aggregated data for analytics, monitoring for abuse and fraud, and improving Lola's capabilities. You have the right to object to processing based on legitimate interests at any time.

Consent (Article 6(1)(a)): marketing communications, and sharing your contact details with a brand after explicit opt-in. Where we rely on consent, you can withdraw it at any time by contacting us at support@nologo.ai. Withdrawing consent does not affect the lawfulness of any processing carried out before withdrawal.

Legal obligation (Article 6(1)(c)): where we are required to process data to comply with applicable law.

We do not intentionally collect sensitive personal data. If you choose to share this type of information during a conversation with Lola, it may be processed as part of that interaction. Where such information is incidentally apparent from your public profile data or content that you have chosen to make publicly available, it may be processed as part of normal AI processing. By using the platform you accept this as part of normal service usage.

4. Data sharing

We do not sell your personal data. We may share your data in the following circumstances:

With brands: your contact details will only be shared with a brand after you have explicitly opted in to the introduction. We will not share your email address or phone number without your consent.

With AI providers: your conversations with Lola are processed by third party AI providers, which may include Anthropic, OpenAI, and OpenRouter, in order to deliver the service. These providers process data in accordance with their own privacy policies and are bound by confidentiality obligations.

With our payment provider: billing information is shared with our payment processor solely for the purpose of processing your subscription payments.

With professional advisors: we may share data with our lawyers, accountants, and insurers where strictly necessary.

With regulators and authorities: where we are required to do so by law or to protect the rights of No Logo or third parties.

With partner organisations: if you join No Logo through a partner or referral, your profile may be shared with that partner organisation. You will be informed of this at the point of sign-up.

In the event of a business transfer: if No Logo is sold or restructured, your data may be transferred to the new entity. You will be notified if this happens and these protections will continue to apply.

5. International data transfers

Some of our third party providers, including Anthropic, OpenAI, and OpenRouter, are based outside the UK. Where your personal data is transferred outside the UK as a result, we take steps to ensure it receives an appropriate level of protection. You can request more information about how we handle international transfers by contacting us at support@nologo.ai.

6. Profiling and automated decision making

No Logo uses automated processes to generate brand matches, suggestions, and opportunity rankings for creators. This profiling uses your professional information, platform data, conversation history with Lola, and engagement metrics to identify relevant opportunities and present them to you.

You have the right to request human review of any match or suggestion generated by Lola, to understand the logic behind how matches are made, and to object to profiling at any time. Contact us at support@nologo.ai to exercise any of these rights.

7. AI generated content

Lola may generate content on your behalf, including pitch emails, campaign proposals, rate cards, and other communications. This content is produced by an AI and is provided as a starting point for your own use.

You are responsible for reviewing, editing, and approving any content Lola generates before sending or using it. Do not send AI generated content without reading it first. This is particularly important for anything involving rates, fees, legal terms, contractual commitments, or financial matters, where errors or inaccuracies could have real consequences for you.

No Logo is not responsible for any losses, disputes, or damages arising from content generated by Lola that you use without review or modification. By using Lola to generate content, you accept responsibility for how that content is used.

8. Internal data access

The No Logo team may access and review certain user data for the purposes of operating, improving, and protecting the platform. This includes:

Email communications sent through or processed by the platform. Please be aware that staff access to email content is possible and is treated with the same care and confidentiality as all other user data, but we want to be transparent that emails are not private from the No Logo team where they pass through our systems.

Call transcripts and voice recordings. Conversation history with Lola. Profile and account information. Platform usage data and other data necessary for the purposes listed.

This access is strictly limited to the following purposes: monitoring and preventing platform abuse, improving the product and Lola's capabilities, resolving user issues and support requests, and ensuring service quality and safety.

We maintain strict internal data handling protocols. User data is only accessed when necessary for these purposes. Specific user information is not exported except where necessary for the purposes listed above. All team members are bound by confidentiality obligations regarding user data.

9. Data retention

We retain your personal data for the following periods:

Account and profile data: retained while your account is active and for 12 months after account closure.

Conversation and call records: retained for 12 months, after which they are deleted or anonymised.

Payment records: retained for 7 years to comply with financial record keeping requirements.

Marketing data: retained until you opt out, then deleted within 30 days.

Legal compliance data: retained for as long as required by applicable law.

Where we are unable to delete data immediately for technical reasons, we will put measures in place to prevent any further use of it.

10. Your rights under UK GDPR

You have the following rights in relation to your personal data:

Right of access: you can request a copy of the personal data we hold about you.

Right to rectification: you can ask us to correct inaccurate or incomplete data.

Right to erasure: you can ask us to delete your personal data in certain circumstances.

Right to restrict processing: you can ask us to limit how we use your data in certain situations.

Right to data portability: you can ask for your data in a structured, machine readable format.

Right to object: you can object to processing based on legitimate interests or for direct marketing purposes at any time.

Right to withdraw consent: where we rely on consent as our legal basis, you can withdraw it at any time. This does not affect the lawfulness of processing carried out before withdrawal.

Rights related to automated decision making and profiling: see section 6.

To exercise any of your rights, contact us at support@nologo.ai. We will respond within one month of receiving a valid request. There is no charge for making a request.

If you are unhappy with how we have handled your data, you have the right to complain to the Information Commissioner's Office at ico.org.uk.

11. US state privacy rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). Residents of certain other US states may have similar rights.

Right to know: you can request details about the personal data we have collected about you in the past 12 months, including categories of data, sources, purposes, and third parties we have shared it with.

Right to delete: you can request deletion of your personal data, subject to certain exceptions.

Right to correct: you can request correction of inaccurate personal data.

Right to opt out of sale or sharing: we do not sell your personal data. If any use of cookies or online identifiers is considered a sale or sharing under applicable US state law, you may opt out by contacting us at support@nologo.ai.

Right to non-discrimination: we will not discriminate against you for exercising any of these rights.

To exercise your US state privacy rights, contact us at support@nologo.ai. We will respond within 45 days, with a possible extension of a further 45 days where required. We may need to verify your identity before processing your request.

12. Marketing communications

We will only send you marketing communications where you have opted in to receive them. You can opt out at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@nologo.ai. Opting out of marketing does not affect any service communications related to your account.

13. Security and data breaches

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. These include encryption of data in transit, access controls, and regular security reviews. No method of transmission or storage is completely secure and we cannot guarantee absolute security.

In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of it, as required by UK GDPR. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you directly without undue delay and provide information about the nature of the breach, its likely consequences, and the steps we are taking to address it.

14. Cookies

We use cookies and similar tracking technologies to improve your experience on the platform, understand how it is used, and for security purposes. You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect your ability to use some features of the platform. For full details of the cookies we use, please see our Cookie Policy.

15. Children

No Logo is not directed at anyone under the age of 18 and we do not knowingly collect personal data from minors. If you believe a minor has created an account or shared personal data with us, please contact us at support@nologo.ai and we will take steps to delete that data promptly.

16. Data Protection Officer

At our current scale we are not legally required to appoint a Data Protection Officer. We keep this under review as the platform grows, particularly given that Lola processes conversational data that may include sensitive personal information. Any data protection queries should be directed to support@nologo.ai in the meantime.

17. Changes to this policy

For minor changes, we will update this page and note the revised date. For material changes, we will email you before they take effect. Continuing to use No Logo after that point means you accept the updated policy.

18. Contact us and ICO registration

If you have any questions about this Privacy Policy or how we handle your data, contact us at support@nologo.ai.

No Logo Media Limited is registered with the Information Commissioner's Office as a data controller. Our ICO registration number is ZB333474.

Read alongside No Logo's Member Guidelines and Terms & Conditions.

Last updated: 11th May 2026