Terms & Conditions

NO LOGO TERMS & CONDITIONS

No Logo Media Limited

Effective: 11th May 2026

Contact: support@nologo.ai

Introduction

These Terms & Conditions govern your access to and use of No Logo and Lola, operated by No Logo Media Limited, a company registered in Scotland. By creating an account or using the platform, you agree to these terms. Please read them alongside our Member Guidelines and Privacy Policy.

1. Who we are

No Logo is operated by No Logo Media Limited, a company registered in Scotland (Company Number: SC581670), with its registered office at Third Floor, 3 Hill Street, Edinburgh, Scotland, EH2 3JP. When these terms refer to "No Logo", "we", "us", or "our", that means No Logo Media Limited. When they refer to "you" or "your", that means you, the creator using the platform.

If you have any questions, contact us at support@nologo.ai.

2. Eligibility

You must be at least 18 years old to use No Logo. By creating an account, you confirm that you are. We reserve the right to ask for proof of age and to close accounts where this requirement isn't met.

No Logo is not directed at anyone under the age of 18 and we do not knowingly collect personal data from minors. If you become aware that a minor has created an account, please contact us at support@nologo.ai.

You must also meet the content standards set out in our Member Guidelines. By signing up, you confirm that your content and commercial work does not fall into any of the prohibited categories listed there.

Accounts registered using bots or automated methods will be removed.

3. Your account

You're responsible for keeping your account details accurate and your login secure. Each account is personal to you. Don't share your login or create multiple accounts.

If you think your account has been compromised, contact us at support@nologo.ai straight away.

4. The trial and your subscription

When you sign up, you'll have access to a free trial for the period shown at sign-up. We may require a valid payment method to start your trial, but you will not be charged until the trial period ends.

Under the UK Consumer Contracts Regulations 2013, you have a 14-day right to cancel from the date you create your account. However, by accessing No Logo immediately on sign-up, you request that we begin providing the service straight away and you acknowledge that you waive your 14-day cancellation right once the service has begun. If you cancel before you have accessed the service, you are entitled to a full refund.

At the end of your trial, your subscription will automatically renew and continued use of No Logo requires a paid subscription. Subscription options and current pricing are published on our website. By starting a paid subscription, you authorise us to charge you at the frequency you select, either monthly or annually, and your subscription will auto-renew at the end of each billing period until you cancel.

Before each renewal, we will send you a reminder notice with the upcoming renewal date, the amount to be charged, and a clear link to cancel. You can cancel your subscription at any time through your account settings in no more steps than it took to subscribe. Cancellation takes effect at the end of your current billing period. We don't offer refunds for unused time within a billing period, except where required by law.

If we change our subscription pricing, we will give you at least 30 days notice by email before the new pricing takes effect. If you are on an annual plan, any price change will not take effect until your next renewal date. Continuing to use No Logo after the notice period means you accept the new pricing. If you don't accept the new pricing, you may cancel before it takes effect.

If a payment fails, we'll notify you and give you a reasonable opportunity to update your payment details. If payment remains outstanding, we may suspend access to your account until it's resolved.

5. What No Logo provides

No Logo gives you access to Lola, an AI assistant built to help you find brand opportunities, manage your pipeline, draft pitches, and navigate the business side of being a creator.

No Logo is a platform and introducer. We are not a party to any deal, contract, or agreement between you and a brand. We don't guarantee that using No Logo will result in introductions, partnerships, or any particular outcome. Results depend on many factors outside our control.

When you opt in to an introduction, we will share your email address or phone number with the relevant brand to facilitate that connection. We will not share your contact details for any other purpose without your explicit consent. 

The platform may occasionally be inaccessible due to technical issues or maintenance. We are not liable for any losses arising from planned or unplanned downtime.

6. Lola and AI

Lola is an AI assistant. Like all AI, she can make mistakes, misunderstand context, or produce inaccurate information, particularly around rates, market data, and professional guidance. The information and guidance Lola provides is for informational purposes only and should never be treated as definitive legal, financial, or business advice. Always use your own judgement before acting on anything she tells you.

Nothing Lola says creates any binding legal or contractual commitment on the part of No Logo. No agreement, promise, or obligation arises from any conversation with Lola, whether by text, voice, or any other means. Only written agreements explicitly authorised by No Logo Media Limited are valid and enforceable.

By using No Logo, you consent to your conversations with Lola being processed and stored in accordance with our Privacy Policy. Where voice calls are available, you consent to those calls being recorded and transcribed. Call recordings are used to improve the service and to help Lola understand your preferences. They are not shared with brands.

Anything you share with Lola may be used to improve the service and your experience on the platform. As set out in our Member Guidelines, only share what you would be comfortable sharing with a brand.

7. Data and privacy

How we collect, use, store, and protect your personal data is set out in our Privacy Policy. Please read it. By using No Logo, you confirm that you've read and understood it.

Your conversations with Lola may be processed by third party AI providers, which may include Anthropic, OpenAI, and OpenRouter, in order to deliver the service. These providers process data in accordance with their own privacy policies and are bound by confidentiality obligations. By using No Logo, you acknowledge and accept this.

8. Your obligations and warranties

You agree to use No Logo honestly and in good faith. By using the platform, you warrant that your profile information is accurate, your content and commercial activity complies with our Member Guidelines, you have the right to share anything you upload or provide to No Logo, and your use of the platform does not violate any applicable law.

You are responsible for everything you share, upload, or communicate through No Logo. Don't share content that belongs to someone else without their permission, and don't use No Logo to do anything unlawful.

9. Confidentiality

Through using No Logo, you may receive information about brands, campaigns, or other creators that is not publicly available. You agree to keep that information confidential and not to use it for any purpose other than the genuine pursuit of a partnership through the platform.

10. Safety and wellbeing

No Logo and Lola are not a substitute for professional advice of any kind, including mental health, legal, or financial services. If at any point a conversation with Lola raises concerns for your wellbeing, we encourage you to discontinue it and seek support from a qualified professional. If you have concerns about anything on the platform, contact us at support@nologo.ai.

11. If a deal comes through No Logo

If an introduction facilitated by Lola leads to a paid partnership we ask that you notify us within 30 days of signing by emailing support@nologo.ai.

12. Intellectual property

No Logo, Lola, and all underlying software, content, and technology are owned by No Logo Media Limited. You're granted a personal, non-transferable licence to use the platform for as long as your account is active. You may not copy, modify, reverse-engineer, or distribute any part of the platform without our written consent.

You retain ownership of your own content. By using No Logo, you grant us a licence to use what you share for the purposes set out in our Privacy Policy. We don't sell your personal data.

If you provide feedback or suggestions about No Logo, we may use them to improve the platform without any obligation to you.

13. Our liability

We want No Logo to work well for you, but there are things we can't be responsible for.

We are not liable for any outcomes resulting from introductions or interactions facilitated by No Logo or Lola. Connections are made on an as-is basis and we don't guarantee any particular result.

We are not liable for the actions, decisions, or conduct of any brand or third party you are introduced to through No Logo.

We are not liable for any losses arising from inaccuracies in Lola's outputs, including information about rates, market conditions, or professional guidance.

We are not liable for losses arising from platform downtime, technical failures, or interruptions outside our reasonable control.

To the maximum extent permitted by law, our total liability to you in connection with No Logo will not exceed the greater of £100 or the total subscription fees you have paid us in the 12 months preceding the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or anything else that cannot be excluded by law.

14. Indemnity

To the extent permitted by applicable law, you agree to indemnify No Logo Media Limited against any claims, losses, or damages arising directly from your wilful misconduct or unlawful use of the platform. This clause does not limit any rights you have as a consumer under the Consumer Rights Act 2015 or other applicable law.

15. Suspension, termination, and enforcement

We may suspend or close your account if we reasonably believe you've breached these terms or our Member Guidelines, your use of No Logo may cause harm to us, other users, or third parties, or it is necessary to protect the platform or the No Logo brand.

Where possible we'll contact you first, but we reserve the right to act immediately where the circumstances require it. We won't be liable to you for any losses arising from a suspension or closure where your conduct was the cause.

Where a breach causes loss or damage to No Logo, we reserve the right to bring a claim against you for that loss. Where a breach is sufficiently serious, we may refer the matter to the relevant authorities.

You can close your account at any time through your account settings or by contacting us at support@nologo.ai. On closure, your data will be handled in accordance with our Privacy Policy.

16. Third party links and services

No Logo and Lola may surface or link to third party websites, brand profiles, and external content. We are not responsible for the content, accuracy, or privacy practices of any third party websites or services. Accessing third party content through No Logo is at your own risk.

17. Partner networks

From time to time, No Logo may work with partner organisations to extend access to the platform. If you join No Logo through a partner or referral, you will be asked to confirm at sign-up that you agree to have your creator profile included in No Logo's wider creator pool. The same terms, guidelines, and privacy protections apply regardless of how you joined.

18. Right to transfer

No Logo Media Limited may transfer, assign, or subcontract any of its rights or obligations under these terms to another entity, for example in the event of a sale of the business or a corporate restructuring. We will notify you if this happens. These terms will continue to apply in full following any such transfer.

You may not transfer or assign your rights or obligations under these terms to anyone else without our prior written consent.

19. General

If we do not enforce a right under these terms on one occasion, that does not mean we have waived that right permanently. We may still enforce it at a later date.

If any part of these terms is found to be invalid or unenforceable under applicable law, the remaining terms will continue to apply in full.

Both parties agree to attempt to resolve any dispute through good faith negotiation before resorting to formal legal proceedings.

These terms, together with our Member Guidelines and Privacy Policy, constitute the entire agreement between you and No Logo Media Limited in relation to your use of the platform and supersede any prior representations, agreements, or understandings.

No Logo will not be liable for any failure or delay in performing its obligations under these terms where that failure or delay results from circumstances beyond its reasonable control, including but not limited to acts of God, internet or infrastructure outages, third party service failures, pandemic, or government action. We will take reasonable steps to minimise the impact of any such event and resume normal service as soon as possible.

20. Complaints and dispute resolution

If you have a complaint about No Logo, please contact us in the first instance at support@nologo.ai. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

If we are unable to resolve your complaint to your satisfaction, you may be able to refer it to an alternative dispute resolution scheme. Further information about ADR options is available from the Chartered Trading Standards Institute at ctsi.org.uk.

Nothing in this clause affects your right to bring proceedings before a court.

21. Governing law

These terms are governed by English law. Any disputes arising under them will be subject to the jurisdiction of the English courts.

EU and UK consumers may also bring proceedings in the courts of their place of residence.

For users based in the US or other jurisdictions, nothing in these terms removes any rights you have under your local consumer protection laws that cannot be excluded by contract.

Questions? Get in touch at support@nologo.ai.

Read alongside No Logo's Member Guidelines and Privacy Policy.

Last updated: 11th May 2026